Cancellation & Refund Policy

If you cancel your booking more than 24 hours before your scheduled arrival time, you will receive a refund of 80% of the total booking cost.

A 20% administration fee will be retained to cover booking and processing costs.

Bookings cancelled less than 24 hours before the scheduled arrival time are non-refundable.

Guests who do not arrive for their booking and have not cancelled in advance will be treated as a no-show.

No refund will be issued.

If you need to change your booking, please contact us as soon as possible. We will do our best to accommodate changes, subject to availability.

Changes requested within 24 hours of arrival cannot be guaranteed.

In exceptional circumstances and at our sole discretion, we may consider alternative arrangements or partial refunds. This does not affect your statutory rights.